Billing Details

Overview

Mental health services with Glacier Health and Development Center are insurance reimbursable. When billing to insurance, Glacier will send your carrier request for payment of the full service amount for sessions that you have had with us. During claims processing, your insurance carrier will apply all eligible discounts and a final bill will be sent over to you for copays, co-insurances, deductible, or other fees that you are responsible for.

Glacier will verify benefits as part of the intake process, but also requires that each client verify their insurance benefits independently. Having this two-step insurance verification process ensure the best estimate for whether services are insurance reimbursable, and at what expense to the client. While the insurance process can be confusing, and denials may happen, GHDC is dedicated to reducing and/or preventing surprise billing that interferes with care. 

Insurance Types Accepted

(Other health plans may be accepted but are subject to eligibility verification).

  • Aetna
  • Aetna Better Health
  • Anthem
  • Anthem HealthKeepers
  • Blue Cross Blue Shield
  • CareFirst
  • Cigna and Evernorth
  • Friday Health Plans
  • HealthKeepers
  • Magellan
  • Molina Healthcare
  • Optima
  • Optum
  • Oxford Health
  • UnitedHealthcare

Verification of Benefits

Glacier Health and Development Center uses standard billing practices for major insurance carriers. These practices require use of a tax identification number and national provider identification numbers. In most cases, service availability and service pricing can be found by reaching out to your insurance carrier and requesting benefits eligibility information for the organization tax ID number 850528566, with individual NPI number 1861883969 for the agency supervisor, Robin Usher. Some insurance carriers might request the NPI number for GHDC as an additional step for verification. The National Provider Identification number for Glacier Health and Development Center is 1801421177. All benefits and claims information provided through GHDC should be searchable using a combination of these numbers; however, there are rare exceptions where another GHDC provider’s national provider identification number has been used for claims processing. In all cases, please reach out to us if you have questions or concerns regarding your claims billing.

Invoicing Policies

Service invoices are generated and sent out for payment on a weekly basis, with the exception of times where a processing error has occurred. In most cases, client’s can make payment or have automatic payments processed within seven days of a service happening. However, some exceptions apply. Insurance may take anywhere from 2 weeks to 90 days to process claims, and claims errors will take additional time for processing. Additionally, credit card processing errors may delay balance information in the client portal. Glacier makes all efforts to have claims processed with final balances issued to insurance and individuals within a 30 day timeline, but that agency can make no guarantee of final amounts or final timelines, as these things are subject to contractual obligations with our insurance partners. 

Glacier makes a reasonable effort to stay current on the deductible, copay, and co-insurance information for our clients. Unfortunately, some errors will still occur due to events such as delays in the insurance billing cycle, changes to insurance contracts, unforseen changes to the individual’s policy, or other unforeseeable causes. Clients are encouraged to check that claims have accurately processed with their insurance carrier and they should notify Glacier of any discrepancies or processing errors. Glacier will also review remittance information for any claims that have been processed with insurance and a refund will be issued within 30 days for any overages that were charged to the client.

Acceptable Payment Methods for Balances Due

Glacier Health and Development Center accepts most major credit and debit cards, as well as flex spending and health savings cards. New and continuing clients of the organization are required to keep a card on fil for billing purposes. Receipts will be sent to your email on file each time that a payment is made to your account, and in many cases our office will notify you before processing payment for abnormal balances. Continuing clients agree to notify our office if there is a change to the card that has been placed on their account for billing.

Cancellation and Attendance Policies

No shows and cancellations are not insurance billable and may interfere with the quality of services over time. As such, GHDC has established a no show and late cancellation policy to support attendance in our mental health service program. Service cancellations and rescheduling should be made with at least 48 hours’ notice to prevent a late cancellation fee and/or interruption of services. Clients should cancel or reschedule their appointment with the clinician who the services are with, with email and text being the preferred methods of contact. Being more than 15 minutes late to a scheduled session will qualify as a no-show for the appointment in question.

Glacier Health & Development Center is committed to having a quality staff roster that is dedicated to professional development and best practices, while deterring late cancellations and no shows. As part of the duty to serve our clinicians who serve others, clinical staff are paid for cancellations and no-shows that would not provide them with revenue in many other counseling settings. To support payment of staff hours and appropriate service schedules over time,  GHDC will issue a fee of $95 per occurrence for each no-show or late cancellation that occurs while individuals are in services with us. Additionally, frequent rescheduling, no-shows, late attendance, and/or cancellations often disrupt the effectiveness of care and may result in a cancelation of services, regardless of whether a person has been issued a late cancellation fee.

Medicaid and Medicare patients are only subject to the no-show and late cancellation policies above to the extent that services may be terminated if sessions are not cancelled appropriate to the policies for rescheduling and cancellations. Medicaid and Medicare clients should report, to their assigned provider, all invoices that are received in error for cancellations or no-shows.